This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for our digital marketing services. By purchasing or using our services, clients agree to the terms mentioned in this policy. Since digital marketing services involve time, planning, strategy development, and resource allocation, refunds are subject to specific conditions and limitations.
Digital marketing services are customized and strategy-based, requiring dedicated effort, research, campaign setup, content creation, and ongoing management. Due to the nature of these services, results may vary depending on industry competition, market trends, audience behavior, and platform algorithms. Therefore, we do not guarantee specific business outcomes such as sales, leads, rankings, or revenue growth.
Once work has commenced on a project or campaign, the service is considered active and partially consumed. As a result, refunds may not be available for completed work, consultation time, campaign setup, advertising management, or strategy development already performed.
Refund requests may only be considered in cases where services have not yet started or where a cancellation request is made before any substantial work has been completed. Approved refunds, if applicable, will be processed after reviewing the status of the project, completed tasks, and associated business expenses.
If a client fails to provide required information, approvals, account access, or communication necessary to continue the project, refunds may not be granted. Delays caused by the client do not qualify for compensation or reimbursement.
The following services and charges are generally non-refundable:
Any charges paid directly to third-party service providers are subject to the refund policies of those respective platforms.
Clients may request cancellation of ongoing services by providing written notice. Cancellation requests will become effective according to the agreed contract terms or billing cycle. Any outstanding payments for completed work or active campaigns must be cleared before service termination.
If a refund is approved, it will be processed through the original payment method within a reasonable timeframe. Processing times may vary depending on banks, payment gateways, or financial institutions. We reserve the right to modify or update this Refund Policy at any time without prior notice.